Terms & Policies

 

RESERVATION POLICIES:

By making a booking with Elysian Retreat, guests warrant that they, including their group entirely, have read these Terms and Conditions and agree to be bound by them and all other Terms and Conditions referred to in the Elysian Retreat brochures and website.

Guests acknowledge that these booking terms and conditions prevail and take precedence to the extent of any inconsistency between them and any other communication (oral or written) between Elysian Retreat and the guests.

Persons enter upon Elysian Retreat premises and make use of the facilities and activities available there at their own risk. All such persons agree to indemnify Sojourn Properties PTY Ltd & Ocean Tribe PTY Ltd and its officers and employees from all loss or damage which they might suffer or incur as a result of or incidental to you and persons for whom you are responsible entering upon Elysian Retreat premises and/or making use of the facilities and activities available there.

You enter upon the vessel of Elysian at your own risk.

By entering this vessel, you agree to indemnify Sojourn Properties PTY Ltd & Ocean Tribe PTY Ltd  and its officers and employees from all loss or damage which they might suffer or incur as a result of or incidental to you or persons for whom you are responsible entering this vessel.

Elysian Retreat, Sojourn Properties PTY Ltd, Ocean Tribe PTY Ltd and its employees shall not be liable for, and the guests releases each of them from, any claim arising from –

Any damages to, or loss of property or injury or death of persons occasioned directly or indirectly by an act or omission of Elysian Retreat or any other provider howsoever caused, including but not limited to, any damages, loss, injury or death caused or contributed to by any defect in any watercraft, or vehicle operated or provided by Elysian Retreat or any other provider.

Any loss or damage due to delay, cancellation or disruption howsoever caused, including but not limited to loss or damage caused by laws, regulations, acts or failure to act, demands, orders, interpositions of any government or agent thereof, acts of God, strikes, fire, flood, inclement weather, war, rebellion, terrorism, insurrection, sickness, quarantine, epidemics, theft, or any other cause in the nature of a force majeure.

Any loss of, damage to, or delay in receiving any guest’s baggage or personal effects during a journey, such items at all times being the sole responsibility of the guests, whether or not such a loss and damage was caused or contributed to by the negligence of Elysian Retreat or any other provider.

If there is a force majeure event which affects the guest’s booked accommodation and transport, then Elysian Retreat will notify the guests of its projected consequences and an estimate of the length of time over which it will prevail and may at its option offer the participant credit with Elysian Retreat which may be used within a 12 month period from the date of issue.

Unless specifically stated in the Elysian Retreat brochures, advertisements and website, all prices are quoted in Australian dollars and include GST but otherwise excludes any charges/taxes imposed by third parties.

Prices in any Elysian Retreat brochure should be used as a guide only and could vary depending upon season.

While we will do everything reasonably possible to maintain the listed prices, management reserves the right to levy a surcharge, notification of which will be given at the time of final invoicing.

Pricing is subject to change and availability may be limited during special events or peak periods.

Travel insurance is highly recommended and advised for all travelers.

Accommodation is subject to availability.

Any information or advice given by Elysian Retreat regarding weather, food, clothing, luggage, etc. is purely advisory and is provided as a courtesy to the guests. Elysian Retreat is not responsible for any errors or omissions as to the information provided.

Arrival/departure details must be supplied to Elysian Retreat management no later than 7 days prior to arrival.

Elysian Retreat may, at its option, cancel any booking in relation to which a final payment has not been made within 14 days of arrival. If so, the cancellation fees specified will be payable by the guests as if the guests had cancelled the booking.

All cancellation notices must be sent to Elysian Retreat in writing (stay@elysianretreat.com.au) and will become effective as at the date of receipt by Elysian Retreat.

CANCELLATION POLICY:

14 days or more prior to arrival – forfeit deposit of 25%
13 days or less prior to arrival – the accommodation rate for cancelled nights and any transfers shall be forfeited

You must make a deposit payment for accommodation booked on the site at the time of booking and you agree to make payment via a debit to your nominated credit card. The amount debited will (subject to the following) be the amount shown on our booking page prior to you clicking the "Pay Now" button on that page. The booking will be in Australian dollars, unless otherwise stated, therefore depending on your credit card's currency and the country in which your card was issued, your credit card provider may impose foreign exchange fees and other fees which are in accordance with your arrangements with that credit card provider.

A minimum stay of 2 consecutive nights for Elysian Retreat is applicable to ensure you enjoy all it has to offer.

PAYMENT POLICY

You must make a deposit payment for accommodation booked on the site at the time of booking and you agree to make payment via a debit to your nominated credit card. The amount debited will (subject to the following) be the amount shown on our booking page prior to you clicking the "Pay Now" button on that page. The booking will be in Australian dollars, unless otherwise stated, therefore depending on your credit card's currency and the country in which your card was issued, your credit card provider may impose foreign exchange fees and other fees which are in accordance with your arrangements with that credit card provider.

A non-refundable booking fee of 1.5% applies to each booking made by credit card. (Additional fees for some credit cards may apply).

DEPOSITS AND FINAL PAYMENT

A deposit of 25% of total accommodation price is required to confirm your booking. Payment can be made by credit card or direct deposit. A deposit holds services but does not guarantee prices. Deposits not received on day of booking will result in automatic cancellation.
Full payment of your holiday cost must be made no later than 14 days prior to arrival. With bookings made 14 days or less prior to arrival date, full payment of holiday cost must be made within 24 hours of confirmation of your booking. Elysian Retreat may, at its option, cancel any booking in relation to which a final payment has not been made within 14 days of arrival. If so, the cancellation fees specified will be payable by the guests as if the guests had cancelled the booking.
Only upon payment of the full cost of your holiday do you have a final booking with Elysian Retreat.

SECURITY DEPOSIT

Upon booking a security deposit of $250 per villa booking is required. Any damages to the property, watersports equipment including plants or furnishings will incur additional charges according to the value of the damages or replacement value and invoiced to the main guest responsible for the booking if exceeding the security deposit. Security deposits will be refunded up to 7 business days after guests have departed or banking details have been received.

CARD FEES

Settling your account or cancellation fees by credit card incurs a transaction fee of 1.5% for VISA and MasterCard. Other credit cards may incur a higher transaction fee. Payment by cash or direct deposit does not attract a transaction fee.

CHECK-IN:

Your bungalow will be ready for check in from 2pm onwards, but could possibly be ready earlier depending on guest departures on the day. Please contact the team at Elysian for further details regarding your stay or should you wish to arrive earlier than check in time.

FACILITIES:

Water Sport Equipment:
The water sports equipment is free to use for all guests. We do however request the equipment be returned straight after use to the allocated area above the high tide mark. Any damages or loss of free equipment & equipment for hire, will be covered by the guests at market value. Elysian Retreat assumes no responsibility for use and request a life-jackets be worn at all times. Children are to be supervised by their parents or legal guardians at all times.

Right of Entry:
Elysian Retreat is a private enterprise and its management reserves the right to refuse entry or accommodation to any person without having to state any reason whatsoever.

No day visitors are allowed on the island. Day visitors may be allowed in exceptional circumstances where a wedding is taking place on island with prior arrangement with management. A daily charge will be applicable for extra guests. Please contact management should you have any questions.

Fishing:
There are green zones in the waters around Elysian Retreat and we ask that guests please familiarise themselves with the zoning before undertaking any fishing activities. We also ask that any fish or squid caught, shot or speared not be cleaned on the beach or near bathers. The chef will be happy to prepare any fresh fish that has been caught for enjoyment of guests. Please be mindful of the GBRMPA zoning around neighbouring islands/waters.

No Party & Excessive Noise:
We wish to ensure the enjoyment of Elysian by all our guests, therefore loud noise at anytime is discouraged. Guests are asked to restrict noise after 8:00 p.m. and to cease all noise after 10:00 p.m. Undue noise or other objectionable behaviour, is grounds for eviction from the Island without refund. Our intent is for all our guests to enjoy the comfort and facilities Elysian Retreat offers.

We do not allow bucks nights/bachelor parties, schoolies, nudity or any disorderly behavior at Elysian Retreat.

Management may evict (a) guest(s) without warning and refund, should conditions warrant. Our “No Party & No Excessive Noise” policy, which applies to all guests and agreed to in our terms & conditions upon booking, will be strictly enforced.

Alcohol and Drugs
Consumption of alcohol by persons under 18 years is strictly prohibited. Proof of age must be provided on request. Any person found to be intoxicated and causing undue noise or displaying objectionable behaviour, will be evicted without refund. Usage of illegal drugs will also result in instant eviction without refund and the matter may be referred to the local authorities.

Beaches & Palm Trees:
No glass is to be taken onto any of the beach areas as this could become a safety hazard. We also ask all guests to be careful of the coconuts on the palm trees. They can potentially be very dangerous, yet quite tasty. Please walk around the palm trees and not underneath them for safety reasons.

Work Shed:
Please note that the work shed and the area surrounding the work shed is a staff only area and no unauthorized access is allowed. This area is out of bounds to all guests as a safety precaution.

Weather

In the event of bad weather forcing evacuation, Elysian Retreat will not be liable for any costs incurred in the evacuation process, but will assume responsibility for our guests and arrange for evacuation to take place.

General Conduct

The following retreat rules have been prepared to ensure that all guests and their visitors enjoy the ambiance of our retreat and experience an enjoyable and memorable stay. Complying of the Retreat Rules and consideration and tolerance of others will help create the atmosphere we aim to achieve.

Please report any problems promptly so that they can be rectified.
Parents are asked to take responsibility for the welfare and behaviour of their children.

Emergency Procedures

For any life threatening medical emergency please dial 000 immediately.

In case of an Island Emergency or evacuation, we ask guests to gather at the restaurant if safe to do so. If this building is not safe, please gather on the main beach.

Reception Hours

The Managers office is open from 8:00 a.m. to 5:00 p.m.
Office hours DO NOT apply to life threatening emergencies, please notify Management immediately 24/7.

Pets

Pets are not allowed at the retreat.

MEDICAL CONCERNS:

In the event of medical attention being required by a guest, due to the remote location of Elysian Retreat this could be delayed and Elysian Retreat is to be released from any claim whatsoever on account of first aid, treatment or any other services being rendered. Elysian highly recommends travel insurance to all visiting guests that includes a possible medical helicopter evacuation.

Fires

Fires can only be lit in the designated fire pit with consent from Management. No fires shall be lit elsewhere on the island. Fire bans or restrictions are to be observed.

Grievances

Any dispute not able to be resolved amicably between guests, are to be referred to management who will try to mediate between the parties. Any dispute with retreat staff or employees is to be referred to the Retreat Management.

These terms and conditions are governed by the laws of Queensland, Australia. All references to "we", "our",
"us" and “Elysian Retreat” are references to Sojourn Properties Pty Ltd & Ocean Tribe Pty Ltd, trading as Elysian Retreat and the island transfer vessels.